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Frequently Asked Question
Magazine HelpDesk
Frequently Asked Question

item
Value / Frequency
shipping rate
Books
over $30.00 Free
under $30.00 $5.00 / each
Magazines
Freq. over 15 $1.00 / each
Freq. under 15 $2.00 / each
Journal - Elsiveir
  $19.00 / each
Journal - other
  $9.00 / each
Global Air Mail requires 7-21 business days with a base rate of $7.00 and $5.95 per book.
When calculating the delivery time, you should consider the following:
Time for delivery preparation + Regular deliver time = Total delivery time
There are also Regular shipping and Bulk shipping options available to you.
- Regular Shipping, we ship the readied package ASAP at a higher shipping rate.
- Bulk Shipping
- We pack your order (upon availability of the item) in one package and
ship it out to you at one time.
*
If an item is being delayed, we will ship the readied package out to you first at no extra cost.
 

 

All orders can be cancelled or changed upon the customer's request.
If you want to cancel your order and the shipment has not yet been delivered,
eBookMatrix.net will stop the delivery and give you a full exchange or refund ASAP.
If the shipment has been delivered and you want to cancel your order,
you can ship the items back to eBookMatrix.net for a full exchange or refund.
The customer can request a full refund or get credit at no extra cost.
The customer is responsible for all processing and exchange fees.
However, if the customer does not wish to get a refund and instead get credit ,
there are no additional processing and exchange fees.
 

 

If any items have been tampered with or has been damaged by the customer,
purchase cancellation/refund is not possible.
If the items delivered are damaged, such as missing pages, misprints or damages during delivery, you may request an exchange within 30 days from the date of delivery and eBookMatrix.net will give you a full exchange at no additional cost.
In case of the above, if the customer chooses a refund instead of an exchange,
eBookMatrix.net will give a 100% refund at no additional cost.
 

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